GWINNETT COUNTY, Ga. -- They are angry, confused and frustrated. Gwinnett County commuters are growing more and more frustrated as the state tries to figure out how to make the new toll lanes on I-85 work best for them.
But rather than solutions, more problems seem to be cropping up. A side effect to the backups on the interstate is that side roads are getting more congested.
Jason Waldon's frustration began when the state changed the rules on who could use the HOT lane for free. He used to carpool with a co-worker in the HOV lane. Now if he wants to use the HOT lane, he has to pay, something he refuses to do.
His frustration grew when he gave up on the backups in the general purpose lanes and tried to find an alternate route. "And we're like we'll try alternate routes, and the traffic on the road was just backed up, and it was backed up beyond belief as well," Waldon said.